Refund policy

How to contact us

At Tidalove, we want you to be completely satisfied with your purchase, but we understand that sometimes things don't work out. If for any reason you are not 100% happy with your Tidalove products, please email us at hello@tidalove.com within 30 days of receiving your order, and we'll do our best to assist you.

Items excluded from returns

Please note that refills or subscription shipments after your first order are not eligible for return, refund, or cancellation after they have been charged. Additionally, toothbrushes and floss are not eligible for return. 

Return condition

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return shipping

Unfortunately, we are unable to refund original shipping charges, and return shipping is at the expense of the customer. We recommend using a shipping method that provides tracking and insurance to prevent delays and ensure safe delivery. Please include your name and order number in the package.

Refund requests and exceptions

Requests for refunds must be received by Tidalove within 30 days of receiving your order. We do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. Bulk orders or orders over $80 may be ineligible for return, but will be evaluated on a case-by-case basis.